1. Registration – Electronic Services (Security and Confidentiality)
    • Registration involves providing personal information to complete transactions and for contact purposes. Acceptance of our use of your personal information is required for the registration process and to ensure the confidentiality of your identity during service completion and electronic payments.
    • The information provided during registration is protected data as per our Privacy Policy.
    • Your personal information forms part of your transaction records with our services. You are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your PC/computer. You bear responsibility for all activities conducted through your account using the password.
    • Tadweer Group is not liable for any loss or damage resulting from your failure to protect your password or account information. Immediately contact us if you suspect any unauthorized transactions in your account.
    • By consenting to use our website and e-services, you agree to receive our emails, newsletters, notices, and alerts advertised on the website. All electronic transactions sent by us are legally binding and considered written transactions.
    • We may monitor, record, and save communications with you for training purposes, to review feedback, and to improve the quality of our services.
  2. Your Use of the Website

    Providing Information

    • Certain features on the website may request information. Providing this information is optional, but necessary to benefit from various website elements.
    • When providing information, ensure it is true, accurate, current, and complete. Use of any name or identity other than your legal one is prohibited.
    • We may use the provided information in accordance with our website’s privacy policy.

    Prohibited Activities and Website Security (Warning)

    • Unauthorized use of this website, including copying, modifying, distributing, transmitting, reproducing, or republishing content, is prohibited.
    • You must not use any automated tools (e.g., robots, crawlers) to access, copy, or manipulate website information.
    • Accessing information not intended for you or attempting to breach security measures is not allowed.
    • You are prohibited from uploading harmful material, software, or files to the website.
    • All use of the website must comply with our terms and conditions.
  3. Intellectual Property

    Copyright and Authoring

    • All website content, including texts, photos, and software, is our property or that of our licensors. Use of this material is limited to personal, non-commercial purposes.

    Trademarks

    • Trademarks and service marks on the website are owned by Tadweer Group or other parties. Their use requires prior written consent.
  4. Contents of Other Parties

    Links to Other Parties

    • We are not responsible for the content or availability of external sites linked on our website. We do not endorse and are not liable for any content, products, or services on these external sites.

    Disclaimer of Site Endorsement

    • Reference to any products, services, or processes on external sites does not imply our endorsement.
  5. General Disclaimer and Limitation of Liability

    • While we strive for accuracy, we do not guarantee the content’s validity and are not responsible for any errors or omissions. Your use of the website is at your own risk. We disclaim all warranties and are not liable for any damages arising from your use of the website.
  6. Miscellaneous

    Laws and Jurisdiction

    • These Terms and Conditions are governed by the laws of the Emirate of Abu Dhabi and the UAE. Any legal actions must be filed in Abu Dhabi within two months of the claim’s occurrence.

    Notice

    • Tadweer Group reserves the right to change these terms and conditions. Any changes will be posted on the website.
    • For any inquiries or feedback about the terms and conditions or the website, please contact Tadweer Group through the provided communication channels.

Terms and Conditions for Financial Affairs and the Usage of Electronic Payment Service

  1. Details of Services and Fees

    • Tadweer Group is not liable for typographical errors that may lead to incorrect information about services, fees, or procedures.
    • Services provided through the website allow electronic transactions for services offered by Tadweer Group – Abu Dhabi. However, not all services may be available via the website.
    • The availability of services and fees is subject to change without prior notice.
  2. Payment and Reimbursement

    • Payment through the website is available in UAE Dirhams only and requires registration in electronic services.
    • Our payment system accepts Visa and MasterCard through a secure electronic payment gateway.
    • The triple protection system 3D Secure is used for secure online transactions.
    • We do not store credit card information on the website. All payment information is encrypted for security.
    • Credit card information used for payments must be valid, accurate, and legally affiliated with you.
    • Use of the electronic payment service implies agreement with these terms. If you disagree, do not use this service.
  3. Shipment and Delivery

    • Tadweer Group does not offer shipping and delivery services for documents issued through transactions. These must be collected from Tadweer Group service windows.
  4. Privacy Policy

    • The Website Policies and Terms & Conditions may be updated periodically. Changes will be effective upon posting.
  5. Refund Policy

    • Tadweer Group does not refund fees collected through electronic payment, except in cases of payment processing errors, subject to refund procedures.


Terms and Conditions for the Issuance of Permits and Certificates

  • Tadweer Group is not responsible for delays in delivering NOCs and reserves the right to cancel them if not received within one month from issuance.
  • Tadweer Group reserves the right to cancel permits or licenses in case of violations of regulations or laws.
  • Clients must notify Tadweer Group of any changes in the information provided and obtain approval for modifications.
  • Compliance with laws, regulations, and environmental requirements is mandatory.
  • Tadweer Group reserves the right to inspect facilities to ensure compliance with NOC conditions.


Safety Terms

  • Adherence to safety, security, and fire resistance standards is required, especially in areas storing hazardous materials.
  • Appropriate training for employees and the presence of safety equipment are mandatory.


Environment Protection Terms

  • Special conditions apply for the disposal of solid and liquid waste, which must be managed by accredited parties.
  • Compliance with Abu Dhabi Sewerage Services Company standards is required for liquid waste disposal.


Payment Information

  • Tadweer Group will not disclose credit/debit card details to third parties.
  • Payments for services can be made via Visa and MasterCard, in Emirate Dirham.